Shipping policy
Order Processing
All orders are processed within 1–4 business days (excluding weekends and holidays) after your order confirmation email. During high-demand periods or promotional sales, processing may take up to 5 business days. You will receive a shipment confirmation email with tracking information once your order dispatches.
Please allow 1–2 business days for tracking information to activate, and up to 3–5 business days for carrier scans to appear online. This is normal and does not mean your order is delayed.
Estimated Delivery Times (after processing)
- United States: 7–14 business days
- United Kingdom: 7–15 business days
- Australia & New Zealand: 8–16 business days
- Canada & Europe: 8–16 business days
- Rest of World: 10–20 business days
Most customers receive their order within 10–18 business days of placing it.
Important Notes
- Delivery times are estimates, not guarantees. Factors outside our control (carrier delays, customs, weather, peak seasons) may extend delivery.
- Orders cannot be cancelled or modified once processing begins. You have a 24-hour window after ordering to request changes at help@pulsequre.com.
- International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.
- If your order has not arrived within 30 days of dispatch, contact us at help@pulsequre.com and we will investigate, reship, or refund at our discretion.
Questions? Email help@pulsequre.com — we reply within 24–48 hours.